How We Help

MoveTrust support.

Most moves go smoothly. However, if an issue occurs during a move involving a
MoveTrust member, customers may submit a request for assistance here.

Types of Move Issues We Can Help With

If you had an issue with a MoveTrust member, our team may help review the
situation and facilitate communication to work toward a resolution.

Damaged & Missing Items

If furniture, boxes, or other belongings were damaged during transport, or items listed on your inventory were not delivered or cannot be located after the move.

Unexpected Charges

If the final price of your move is significantly different from the estimate you received and you believe the charges may not have been clearly explained.

Service Concerns

If you experienced issues with the quality of service during your move, such as careless handling of items, delays, or unprofessional conduct from the moving team.

Agreement or Contract Issues

If any services that were agreed upon or clearly listed in your contract were not completed as expected or were only partially fulfilled during your move.

The 5-Step Process

We’ll guide you through each step of your claim, from submission to
review, and help work toward a fair resolution.

Claim Submission

Report an issue with details and supporting documents.

Documentation Review

We carefully review your claim and follow up if needed.

Liability Review

Once validated, we notify the mover to review and respond.

Settlement Discussion

We help both sides clarify responsibilities and reach a fair resolution.

Resolution

Following resolution, we document the result and monitor standards.

Having an issue?

If you’ve experienced issues with a MoveTrust member company, we’re here to help structure your request and facilitate a resolution.